Support
Automated Customer Feedback Collection
What this automation does
- Automatically send feedback requests after ticket resolution
- Centralize responses in a dashboard
- Improve customer satisfaction and service quality
Manual equivalent
Without automation, this task requires manual follow-ups and manual compilation of customer feedback.
Client experience & before/after comparison
An e-commerce customer service spent time following up and compiling customer feedback. Automation saved time and improved feedback collection.
| Support | Support + | |
|---|---|---|
| Hourly rate | $25 | $25 |
| Volume | 10 | 30 |
| Weekly time | 3h | 0.3h |
| Task cost / week | $75 | $75 |
| Yearly savings | + $3,510 / Support | |
Annual savings estimation for this task
Customize the estimation for your real case:
What it costs you today
-$3,900
Savings with this automation
> + $2,730
We build your automation for you before you invest in it, so you always see the savings first.