Support
Support Ticket Management Automation
What this automation does
- Automatically create, assign, and escalate support tickets
- Notify relevant teams
- Improve support responsiveness and quality
Manual equivalent
Without automation, this task requires manual ticket management, manual assignments, and manual notifications.
Client experience & before/after comparison
A SaaS publisher spent time managing and dispatching support tickets. Automation saved time and improved customer satisfaction.
| Support | Support + | |
|---|---|---|
| Hourly rate | $34 | $34 |
| Volume | 20 | 20 |
| Weekly time | 4h | 0.5h |
| Task cost / week | $136 | $17 |
| Yearly savings | + $6,630 / Support | |
Annual savings estimation for this task
Customize the estimation for your real case:
What it costs you today
-$7,072
Savings with this automation
> + $4,950.4
We build your automation for you before you invest in it, so you always see the savings first.