Support
Multi-channel Customer Interaction Synchronization
What this automation does
- Centralize customer interactions from email, chat, and social media
- Ensure unified tracking of interactions
- Improve customer service quality
Manual equivalent
Without automation, this task requires manually gathering customer interactions from different channels.
Client experience & before/after comparison
A customer service team spent time managing interactions across multiple channels. Automation saved time and improved service quality.
| Support | Support + | |
|---|---|---|
| Hourly rate | $30 | $30 |
| Volume | 50 | 50 |
| Weekly time | 6h | 1h |
| Task cost / week | $180 | $30 |
| Yearly savings | + $7,020 / Support | |
Annual savings estimation for this task
Customize the estimation for your real case:
What it costs you today
-$9,360
Savings with this automation
> + $6,552
We build your automation for you before you invest in it, so you always see the savings first.